Viking Lifetime Warranty: Viking And Valhalla Cues
Please save your original receipts as it must accompany any warranty claim.
In the unlikely event your Viking or Valhalla cue has a defect, you may contact the nearest authorized Viking dealer or Viking Cues, LLC directly at (800) 397-0122 for instructions. Your entire cue and a copy of the original receipt MUST accompany all warranty claims. The cue must be registered on our website within 60 days of purchase.
*Warranty effective 2004, F & G Series Cues and later are covered.
- Viking cues are meticulously handcrafted in the U.S.A. from the finest materials and subject to the strictest quality control standards to bring you the best cue in the industry.
- Viking cues are warranted to be free from material and manufacturing defects.
- Viking Cues, LLC warrants against warpage and all components of the cue for the life of the product, but excludes replaceable parts such as the tip, ferrule, finish, wrap, and bumper.
- All Viking™ and Valhalla™ cues covered by this warranty will be repaired or replaced (with the same model or one of equal value) without charge.
- This warranty applies to Viking cues purchased from an authorized Viking Retailer or distributor.
- The warranty applies to the original owner and is non-transferable.
- All claims are resolved at the discretion of Viking Cues, LLC.
- Warranty may be void if there is evidence of abuse or mishandling.
- Viking does not warrant its cues against any damage caused by third parties.
- This warranty is void if your Viking or Valhalla cue has after-market products or if it has been subject to mishandling, abuse, or worked on by an entity other than Viking Cues, LLC.
- Joint changes are covered.
- Shafts that are standard length and 11.75-13mm are covered.
- Anything longer, shorter, over 13mm, or under 11.75 mm will not be covered.
- Butts that are standard length are covered. Custom tapered butts, over length, and under length butts are not covered.
If you have any questions about our warranty, please call Viking Cue Manufacturing LLC directly at (800) 397-0122.
For additional help on your warranty issues, please use the form on our Contact Us page.