In-stock Viking: Most orders will ship in 3-4 business days.
In-stock Valhalla: Most orders will ship within 1-2 business days.
Custom Viking Cue: Can take 3 weeks or more (up to 12 weeks) depending on the amount of customization.
Materials & Construction
Viking Customer Care
All Viking factory discontinued products consist of products and cues that were originally sold new, or sent out as demo units, and then returned, sometimes without even being opened or chalked. Once these units get back to Viking from Authorized Retailers or consumers, they are tested and then reconditioned to original factory specifications by Viking factory-trained technicians. Out testing process assures that these cues will meet the same stringent quality standards that are required for new Viking cues.
Viking LTD cues are “limited edition” cues often comprised of prototypes or production variations of standard models. These cues are new and factory fresh.
Warranty & Repairs
Viking Cue Manufacturing LLC provides a warranty against warpage and all components of the cue for the life of the product, but excludes replaceable parts such as the tip, ferrule, finish, wrap, and bumper. Viking cues covered by this warranty will be repaired or replaced without charge. Joint changes are covered. Shafts that are standard length and 11.75-13mm are covered. Anything longer, shorter, over 13mm, or under 11mm will not be covered. Butts that are standard length are covered. Custom tapered butts, over length, and under length butts are not covered. In the unlikely event your Viking cue has a defect, you may contact the nearest authorized Viking dealer or Viking Cue Manufacturing LLC directly at (800) 397-0122 for instructions.
We also have Warranty Handling Instructions here on our website. This warranty applies to Viking and Valhalla cues purchased from an authorized Viking/Valhalla retailer or distributor. The cue must be accompanied by a copy of the original sales receipt from the authorized Viking/Valhalla dealer. The cue must be registered on our website within 60 days of purchase. The warranty applies to Viking/Valhalla cues belonging to the original owner and is non-transferable. You must ship us the entire cue (butt and shaft) for any warranty considerations. All claims are resolved at the discretion of Viking Cue Manufacturing LLC Viking does not warranty its cues against any damage caused by third parties. This warranty is void if your Viking cue has after-market products or if it has been subject to mishandling, abuse, or worked on by an entity other than Viking Cue Manufacturing LLC If you have any questions about our warranty, please take a look at the Frequently Asked Questions - Warranty & Repairs section of our website.
Care & Maintenance
Side pressure is any force exerted upon the cue from the side. Cues are made to withstand significant straight-line impact when the tip appropriately makes contact with the cue ball. Side pressure can result from a number of circumstances that include leaning your cue against walls, whipping the cue around, breaking with too much follow through, moving balls with the shaft, dropping it on the floor or slamming the cue down.
Obviously, there are other forms of side pressure. The result may not be immediate, nor will it result in immediate external damage, rather internal damage or fracture may occur. The interior fracture will then make its way to the surface of the cue when used in play, or if continuously exposed to side pressure. Damages as a result of any of the aforementioned forms of side pressure are not covered under warranty nor are any other circumstances of side pressure.