FAQ's

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In-stock Viking: Most orders will ship in 3-4 business days.
In-stock Valhalla: Most orders will ship within 1-2 business days.
Custom Viking Cue: Can take 3 weeks or more (up to 12 weeks) depending on the amount of customization.

Viking cues are made differently than most other manufacturer’s cues. We rarely use metal or steel dowel pins to hold the wood pieces of a butt together. Instead, we utilize a more reliable, natural way of constructing the butts of our cues by finger jointing the wood pieces of a butt together. Finger jointing the pieces of the butt improves the structural integrity and playability while further assuring straightness. We season (condition) our wood over an extended period of time (18 to 24 months) in a climate-controlled environment to insure straightness. We offer more standard models at more price points than any other cue manufacturer. That means we are likely to have a cue that matches your personality and budget. The number of no-charge options (stain, wrap, and pearl colors) we offer is far greater than any other cue company. We encourage you to take advantage of all of the options we offer so you get a "customized" cue that meets your specifications.

The price of a Viking cue is determined by the intricacy of the design, the machinery involved in making the parts for the cue, the number of parts, the cost of the parts and materials, and the labor required to construct the cue.

Yes, but expect to pay a minimum of $1,000 as the process to go from concept to finished product is rather tedious and expensive. Computer (CAD/CAM) programming can be over $100 per hour. Materials and labor are also very expensive to make just one cue from a custom design. We are able to produce custom decals, please contact Viking for more information.



Materials & Construction

No. Each Viking cue, regardless of price, is subject to the same stringent quality control standards as it makes its way through our production process. There are over a dozen quality control checks in our process.

Yes, and we do not compromise quality or durability when grading wood. We grade wood based on cosmetic appearance.

Your Viking cue has a proprietary ferrule made in our factory in Madison, Wisconsin. Our ferrules are made from an extremely durable, high-impact plastic material that is resistant to cracking, chipping, and breaking.

Your Viking cue has a pro taper of 12 to 14 inches.

Stain is absorbed into the wood leaving the wood grain still visible. Paint is applied on the wood, and it is rare to be able to see the grain through the paint.

The balance point is within 3/4 of an inch above or below the wrap on most Viking cues.

Joints

Cue joint selection is a matter of personal preference. If possible, you should base such a selection on previous experience. If you are new to the game or have never owned a cue, your best bet is joint A or B. Joint D offers the best hit in terms of how closely it resembles the look, "feel," and "play" of a one-piece cue.

No. We researched this over several years. The removal of all but about 4 to 6 threads from the male pin does not compromise the durability or strength of the joint because those additional threads are not needed.

The Quick-Release Joint offers two major advantages. The first is speed. It takes roughly 5 turns to join the cue butt and shaft together. Strength is the second advantage of the Quick-Release joint, and the most important! You'll notice that the Quick-Release Joint is not fully threaded, which actually makes the connection between the shaft and cue butt stronger. When you insert the pin, you'll notice that it stabalizes the connection between the butt and shaft. As you start turning, you can feel that connection getting stronger. With a fully threaded joint, you match up the threads and start turning, resulting in lower tolerance and strength. Our Quick-Release Joint offers a very tight tolerance, of .0005" of an inch, resulting in a stronger connection between your cue butt and joint.

Shafts

Send your cue to our repair department. (Refer to the instructions on how to go about sending your cue in for repair in our Warranty & Repairs section.)

Yes, we offer LePro, Tiger, Kamui and our own Viking Phenolic tips.

Cue Options

Yes, you can specify the weight and shaft diameter of your Viking cue. The standard weight range is 18 to 21oz. (in quarter-ounce increments) for no additional charge. The standard shaft diameter range is 12 to 13mm (in quarter-millimeter increments) for no extra charge.

We recommend you start with a 19 oz. cue and 13 mm shaft. These are the most common cue specifications. Can I get a longer or shorter Viking cue? Yes, you can specify up to 3 inches longer on the shaft and butt for a total of up to 6 inches over-length. We can make a cue as short as you want, but we recommend nothing shorter than 52 inches.

No. Other woods do not absorb the stain.

No. We do not stain shafts because over time the stain will begin to wear off. Cue shafts also end up discolored from cloth, chalk, powder, dirt, and perspiration.

Yes. You may select any color stain that is available in our catalog. There may be additional charges.

Yes. Additional charges vary depending on the wood selected.

In most cases, yes you can, on new cues only. You may select any color pearl that is available in our catalog. There may be additional charges.

Yes, all Viking cues come with an Irish linen wrap. You may choose from more than 28 wrap colors.

Yes, we offer leather in black, brown, and ostrich patterned black. There is an additional charge for leather.

Yes, you can get a Viking cue without a wrap. You will need to specify the wood type. The price varies depending on wood type.

Yes. There is an additional charge to do so.

Yes, you may choose from Roman, Block, or Script font styles. We are able to engrave up to 10 alphanumeric characters (including spaces) per line on most cues. Additional charges apply for engraving.

Yes. Available colors are black or white.

Yes, but there are additional charges.

Viking Customer Care

All Viking factory discontinued products consist of products and cues that were originally sold new, or sent out as demo units, and then returned, sometimes without even being opened or chalked. Once these units get back to Viking from Authorized Retailers or consumers, they are tested and then reconditioned to original factory specifications by Viking factory-trained technicians. Out testing process assures that these cues will meet the same stringent quality standards that are required for new Viking cues.

Savvy buyers know that factory discontinued products can be a great value, since these items are usually priced 10 to 15 percent lower than comparable new product.

Yes. We are happy to offer customers of discontinued Viking Cues the same high-quality Viking Customer Care that comes with new Viking Cues.

All Viking Cues, including factory discontinued units are warranted, under Viking’s Lifetime Warranty. For details on our Lifetime Warranty, please click here.

Warranty & Repairs

Viking Cue Manufacturing LLC provides a warranty against warpage and all components of the cue for the life of the product, but excludes replaceable parts such as the tip, ferrule, finish, wrap, and bumper. Viking cues covered by this warranty will be repaired or replaced without charge. Joint changes are covered. Shafts that are standard length and 11.75-13mm are covered. Anything longer, shorter, over 13mm, or under 11mm will not be covered. Butts that are standard length are covered. Custom tapered butts, over length, and under length butts are not covered. In the unlikely event your Viking cue has a defect, you may contact the nearest authorized Viking dealer or Viking Cue Manufacturing LLC directly at (800) 397-0122 for instructions.

We also have Warranty Handling Instructions here on our website. This warranty applies to Viking and Valhalla cues purchased from an authorized Viking/Valhalla retailer or distributor. The cue must be accompanied by a copy of the original sales receipt from the authorized Viking/Valhalla dealer. The cue must be registered on our website within 60 days of purchase. The warranty applies to Viking/Valhalla cues belonging to the original owner and is non-transferable. You must ship us the entire cue (butt and shaft) for any warranty considerations. All claims are resolved at the discretion of Viking Cue Manufacturing LLC Viking does not warranty its cues against any damage caused by third parties. This warranty is void if your Viking cue has after-market products or if it has been subject to mishandling, abuse, or worked on by an entity other than Viking Cue Manufacturing LLC If you have any questions about our warranty, please take a look at the Frequently Asked Questions - Warranty & Repairs section of our website.

No we do not. Unfortunately the warranty is void if your Viking cue is repaired by an entity other than Viking Cue Manufacturing LLC..

We suggest you use UPS or Federal Express so you are able to obtain a tracking number and insurance. Please package your cue carefully so as to avoid damage during shipping. Please ship the entire cue (butt and shaft) for warranty considerations. Be sure to include a note with: • your first and last name • physical (shipping) address • daytime telephone number • instructions for what it is you want done or repaired • a copy of your original receipt of sale (for warranty claims only) While we cannot guarantee that any repair issues will be covered under warranty, we will gladly inspect your cue to make a determination.

Ship your cue to:
Warranty/Repair Department
Viking Cue Manufacturing, LLC
2228 Pleasant View Road
Middleton, WI 53562

Most repairs take 5 to 8 business days.

It depends on the age and joint style of the cue. While we cannot guarantee the match of a new shaft without the butt, it is reasonable to expect that a new shaft will fit almost perfectly on any Viking cue with joints A, B, C, or D made after 1997. You must send the butt of your Viking cue in if it was manufactured prior to 1997 or any Viking cue with a double threaded joint or a 3/8 10 pin joint. It's always best to send the butt of your Viking cue in to us whenever possible so we can match the new shaft perfectly.

In some cases, a repair may require some modification to the joint. Therefore, it would be necessary to send your entire cue (butt and all existing shafts) to insure a proper match for each shaft prior to returning your cue. Do you repair other brands of cues? No, as of April 1st, 2019 we discontinued the repair of other brands of cues. Who pays for shipping my cue back after it has been repaired? You are responsible for all incoming and outgoing shipping charges for repairs.

No, as of April 1st, 2019 we discontinued the repair of other brands of cues. Who pays for shipping my cue back after it has been repaired?

No. Please do not send us cues with any ivory inlays or components. If you are unsure whether your cue has ivory in it, please check wih a reputable antiques dealer in your area.

Standard Delivery

Viking Cue Repair ships Monday through Friday, primarily via UPS. We use US Mail for PO boxes, APO/FPO, and all other addresses outside the continental US. Extra freight charges may apply due to the quantity, weight, or nature of items ordered beyond shipping and handling charges listed.

Upgraded shipping options, next day air, second day air and three day select, will be available on the current rate scale for all products. Call for pricing.