In-stock Viking: Most orders will ship in 3-4 business days.
In-stock Valhalla: Most orders will ship within 1-2 business days.
Custom Viking Cue: Can take 3 weeks or more (up to 12 weeks) depending on the amount of customization.

Yes, but expect to pay a minimum of $1,000 as the process to go from concept to finished product is rather tedious and expensive. Computer (CAD/CAM) programming can be over $100 per hour. Materials and labor are also very expensive to make just one cue from a custom design. We are able to produce custom decals, please contact Viking for more information.

Cue joint selection is a matter of personal preference. If possible, you should base such a selection on previous experience. If you are new to the game or have never owned a cue, your best bet is joint A or B. Joint D offers the best hit in terms of how closely it resembles the look, "feel," and "play" of a one-piece cue.

No. We researched this over several years. The removal of all but about 4 to 6 threads from the male pin does not compromise the durability or strength of the joint because those additional threads are not needed.

Send your cue to our repair department. (Refer to the instructions on how to go about sending your cue in for repair in our Warranty & Repairs section.)

Yes, we offer LePro, Tiger, Kamui and our own Viking Phenolic tips.

Yes, you can specify the weight and shaft diameter of your Viking cue. The standard weight range is 18 to 21oz. (in quarter-ounce increments) for no additional charge. The standard shaft diameter range is 12 to 13mm (in quarter-millimeter increments) for no extra charge.

We recommend you start with a 19 oz. cue and 13 mm shaft. These are the most common cue specifications. Can I get a longer or shorter Viking cue? Yes, you can specify up to 3 inches longer on the shaft and butt for a total of up to 6 inches over-length. We can make a cue as short as you want, but we recommend nothing shorter than 52 inches.

No. Other woods do not absorb the stain.

No. We do not stain shafts because over time the stain will begin to wear off. Cue shafts also end up discolored from cloth, chalk, powder, dirt, and perspiration.

Yes. You may select any color stain that is available in our catalog. There may be additional charges.

Yes. Additional charges vary depending on the wood selected.

In most cases, yes you can, on new cues only. You may select any color pearl that is available in our catalog. There may be additional charges.

Yes, all Viking cues come with an Irish linen wrap. You may choose from more than 28 wrap colors.

Yes, we offer leather in black, brown, and ostrich patterned black. There is an additional charge for leather.

Yes, you can get a Viking cue without a wrap. You will need to specify the wood type. The price varies depending on wood type.

Yes. There is an additional charge to do so.

Yes, you may choose from Roman, Block, or Script font styles. We are able to engrave up to 10 alphanumeric characters (including spaces) per line on most cues. Additional charges apply for engraving.

Yes. Available colors are black or white.

Yes, but there are additional charges.

All Viking factory discontinued products consist of products and cues that were originally sold new, or sent out as demo units, and then returned, sometimes without even being opened or chalked. Once these units get back to Viking from Authorized Retailers or consumers, they are tested and then reconditioned to original factory specifications by Viking factory-trained technicians. Out testing process assures that these cues will meet the same stringent quality standards that are required for new Viking cues.

Savvy buyers know that factory discontinued products can be a great value, since these items are usually priced 10 to 15 percent lower than comparable new product.

Yes. We are happy to offer customers of discontinued Viking Cues the same high-quality Viking Customer Care that comes with new Viking Cues.

All Viking Cues, including factory discontinued units are warranted, under Viking’s Lifetime Warranty. For details on our Lifetime Warranty, please click here.

Simply go to www.vikingcuerepair.com

No we do not. Unfortunately the warranty is void if your Viking cue is repaired by an entity other than Viking Cue Manufacturing LLC..

Most repairs take 5 to 8 business days.

It depends on the age and joint style of the cue. While we cannot guarantee the match of a new shaft without the butt, it is reasonable to expect that a new shaft will fit almost perfectly on any Viking cue with joints A, B, C, or D made after 1997. You must send the butt of your Viking cue in if it was manufactured prior to 1997 or any Viking cue with a double threaded joint or a 3/8 10 pin joint. It's always best to send the butt of your Viking cue in to us whenever possible so we can match the new shaft perfectly.

In some cases, a repair may require some modification to the joint. Therefore, it would be necessary to send your entire cue (butt and all existing shafts) to insure a proper match for each shaft prior to returning your cue. Do you repair other brands of cues? Yes, we do repair other brands of cues. Please go to www.vikingcuerepair.com for details. Who pays for shipping my cue back after it has been repaired? You are responsible for all incoming and outgoing shipping charges for repairs.

No. Please do not send us cues with any ivory inlays or components. If you are unsure whether your cue has ivory in it, please check wih a reputable antiques dealer in your area.

Viking Cue Repair ships Monday through Friday, primarily via UPS. We use US Mail for PO boxes, APO/FPO, and all other addresses outside the continental US. Extra freight charges may apply due to the quantity, weight, or nature of items ordered beyond shipping and handling charges listed.

Upgraded shipping options, next day air, second day air and three day select, will be available on the current rate scale for all products. Call for pricing.